Where I want to get to with my business

I spent the last 90 minutes out on my deck… first doing some reading, and then doing some pacing, talking out loud, and the occasional pullup as I talked through some real stuff. And I realized some things:

5 years from now, I don’t want to be doing what I’m doing right now. In fact, I’d rather not be doing what I’m doing right now, RIGHT NOW. But as I think this through, I believe this is a transition period, not just for the sake of income, but for the sake of transitioning my company to what I want it to be, and to do.

It all seemed to start with some “I want to” and “I don’t want to” statements, such as:

  • I want to care for my own products, not someone elses. 
  • I don’t want to be fixing servers, repairing firewalls, or rebuilding spyware infected computers as part of my business.
  • I want to create “core” solutions and customize them to different markets/niches, and then maintain them. Not administer them. Maintain them. Take care of the customers, and the product.
  • I don’t want to be doing service calls, help desk calls, or “whatever you need IT” calls for products not related to the core of my business.

My initial thought is, well, that’s changing most of what I do each week! YES! I spend so much time each week chasing problems and developing quick little fixes that I don’t have the time or the energy to focus on the solutions I can provide to solve the bigger problems I know about, but simply can’t develop effective solutions to.

As I thought this, I came up with some more.

  • I don’t want to just be a software development company either.
  • I see several core products – 2-3 for starters, maybe 4-6 in the future – that I want to build, “niche-ify,” and then provide (sell/market/network) to various areas.
  • I want to develop a network of support that can support these products, both by recommending hardware and other IT services that don’t “fit” into what we do.

So what are these core products? These core “concepts” I’d like to develop? Here’s what’s on the list right now. One of these is brans spanking new from over the past few weeks, but especially today:

  • A ticket management solution for fleet and home-service focused businesses.
  • A knowledge management solution for connecting churches to public schools.
  • A goal management solution to provide electronic goal planning and organization, calendaring, task management, delegation.

Each of these “ideas” fits into the bullseye of what I want my company to do. Develop a core product, that can then be customized to various industries. I also notice that each one ends in “management solution.” This seems important. It’s the core of what we do, I think. We take “pieces” that the customer already has and help them organize, manage, and take care of them. Each of these solutions can further be focused to specific industries as we develop them. For instance, I have a client interested in a ticket management system for their contracting company that would be rather basic, but still specific to that industry in terms of work flow, billing, etc. I also have a specific geographical area interested in the knowledge management solution, a “way” the information would flow, and specific pieces we would build into it and then who we’d “market it” to.

And the goal management solution? This is one of the coolest. It’s something I think I need for myself on one level. I am making up all these goals and seeing others that need to be made, but simply putting them on a “list” one page after another doesn’t work for me very well. I need what I’m starting to call a list of “goal dependencies” for each goal, so I can see what it depends on, and what depends on it. I also need it to integrate into my calendar, my task list, and several other areas so that I can actually integrate my goals into the way my daily life works. I see this product as being marketable not only to goal-minded individuals, but also to business/life coaches, planning committees, high school sports coaches, corporations, and to anyone who wants to look at the big picture, break it down into bite size pieces, and then see what’s necessary to accomplish those bite size pieces, and so on and so forth.

As I look at these, I see an already-successful side of my business, that while not a huge portion of the business, is quite significant. I am the “IT Consultant” for a nationwide association of franchises of a large corporation, and I provide them a backoffice management solution that takes data “available” to them from the corporation and turns it into useful reports, tools, and other stuff they can actually use to run their business. This data is not easily available to them because of it’s format and where you have to go to get it, but I’ve developed a system that automates the capture and processing of that data, and then makes it very easy for them to get – to the point of it showing up in their mailbox every morning! This established line of business already brings in over $50,000 per year, and while it’s market is limited (even shrinking), it is a success story that I have accomplished in this line of work. It is very low maintenance on the daily side, solves numerous specific problems for our clients, and is well worth any money they spend on it.

I have another project right now I’m bidding on that is a customer and job-based image management solution. This one will take the “problem” of thousands and thousands of pictures taken on high-res cameras and automatically resize, store, and secure them so both the company and it’s clients can access their data when and where they need it. Again… they do their job, and we take care of the storing, managing, and presenting of that information back to them. They don’t have to worry about filing, resizing, organizing, or “taking care” of all that data.

These ideas motivate me! They drive me! Why? Because they fit into what I want to do with my life. I want to be free to take 2 weeks of vacation without worrying that one of the 20 servers I “maintain” will go down. I want to have systems in place that take care of themselves, and yes, while they’ll need maintenance and continual development, they don’t need babysat. That’s what I feel I’ve turned in to, and it explains both why it’s hard for me to justify raising rates to levels I’d like to across the board, and why I’m not satisfied. I’m tied down, I’m primarily doing maintenance and fix-it work instead of core solution development and then niche-ifying it.

So these are big-level goals for the company. There is a transition piece to it all, i’m sure, but that transition has to fit into the big picture, both for the company, and beyond that, for my life and those involved. I want to provide meaningful, useful, and ongoing products that are both self-maintaining and profitable, and that can be continaually added to to provide additional value to my clients and added markets to my company. I also want to keep things focused enough that they don’t become so generic that aren’t specific enough for specific applications. That’s why I like the idea of a “core product” that can then be further developed for specific industries or niches. It creates not only additional opportunities for us to reach specific “groups” beyond single user accounts, but also allows us to build onto what already exists for better pricing for future products.

That’s it for now. Had to get these thoughts down. The goal planning system is especially interesting to me right now, because I need some sort of scaled down version of it for my own life, and I want to integrate it with my blog, with my calendar, with the tasks I do each day, and with the relationships I build.

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